Gaya APA
Tjiptono, F., Diana, A.
(2003).
Total Quality Management
(
Ke.5)
.
Yogyakarta:
Andi Yogyakarta.
Gaya MLA
Tjiptono, Fandy., Diana, Anastasia.
"Total Quality Management".
Ke.5
Yogyakarta:
Andi Yogyakarta,
2003.
Text.